- Customer Service
CUSTOMER SERVICE & PRODUCT SUPPORT
TOLL-FREE SERVICE 1-866-688-7802
The Teckelklub US Currency website accepts MasterCard and VISA credit cards. If you wish to order using the phone please contact us at 1-604-688-7802 or toll free at 1-866-688-7802 or firstname.lastname@example.org and we will gladly assist you with any questions. We encourage all Canadian customers to visit their local retailer to purchase Teckelklub or to visit our Canadian site www.teckelklub.ca – for a boutique near you send us an email email@example.com
EXCHANGES & RETURNS
All Teckelklub merchandise is unconditionally guaranteed for manufacturing defects for 30 days from receipt. If you are not satisfied with your purchase for any reason during this time, please let us know and we will take care of you. Any items requiring an EXCHANGE can be sent to:
United States [send via USPS] – Teckelklub: 1685 H Street; #713; Blaine Washington; 98230
Canada [send via Canada Post] – Teckelklub: PO Box 45060, 4326 Dunbar Street; Vancouver British Columbia; V6S 2M8
All tags must be on jackets to process an exchange or refund – please include your contact information, including phone number. Once your exchange is received a refund will be provided for the returned product. You can proceed with a new order online of the correct sizes. Please call us toll-free if you have any questions regarding sizing, color or style.
SHIPPING We pride ourselves in handling your orders quickly. In-stock items ship next day and arrive within 3-5 or 5-7 business days of ordering through expedited USPS and Canada Post. Overseas orders ship via Canada Post and may take 7-14 business days depending on Customs within your country of origin. Please note that your order confirmation is your receipt so please refer to that order number if you have questions.
Embroidery Customization note: Teckelklub reserves the right to adjust the size of the signature embroidery on all products based on allowable dimensions. For example, signature names with 4 letters will use larger font or script on the product than signature names with 12 letters. All products with signature embroidery qualify for our limited time warranty on manufacturer’s defects but are non refundable after purchase for any other reason including incorrect sizing due to the custom nature of the embroidery so please use our sizing chart carefully. Thank you & enjoy.